Over my 16 years of installing artificial grass I have seen companies offering all sorts of warranties on their products.
‘The only company to offer a lifetime warranty’
‘Buy my grass and receive a 20 year warranty’
‘We offer the best grass warranty on the market’
‘Buy my grass and we will give you a lifetime warranty and a free trip to the moon’
Maybe you haven’t seen this last one but I am sure you have come across some of these offers.
Here I am going to give you my opinion on the majority of artificial grass warranties and what the chances are that the company will act on the said invisible piece of paper. In essence I am going to show you why you don’t choose your artificial grass installer based on Warranty alone.
For me personally, I buy my artificial grass from the manufacturer who in turn gives me a warranty. I have had nothing in writing from them as to what is actually covered, however I know from my long term relationship with the manufacturer they will back me on any issue. However all they physically would do is reimburse me for the piece of grass that is faulty.
You may think this is fantastic customer service on their behalf but that is the easy bit.
Cost to me of replacing the grass
Having received the new piece of grass from the manufacturer I would then have to:
– Pay my team for the additional work
– Order a skip
– Remove the old grass
– Replace timbers if required
– Add aggregates and rescreed
– Lay the new grass
So you can see that the installation companies are likely to bend over backwards to avoid having to go through this process. And they do …
20 year warranties amaze me
Offering a 20 year warranty is amazing..why?
Ask yourself what are the chances of this company being around in 20 years?
What are the chances of you being able to prove that the fault you are claiming in the 19 years the grass has been down was an actual fault in the grass and not just wear and tear? Read the small print of the warranty for other exclusions.
I know the real reason companies offer these long warranties – to sell. Many people actually decide to choose their artificial grass installation company based soley on the length of the warranty offered! The companies that give these long warranties don’t even lay the grass correctly ie no sub base so I know exactly what the grass will look like in 6 months let alone 20 years.
I personally offer 5 years warranty on the product and a 5 year workmanship warranty
No paperwork is handed over but for me personally its all about trust and more importantly word of mouth. Bad news can travel very fast on social media these days and when you are so reputation orientated as we are at Perfect Grass this is something we want to avoid at all costs. I am also confident that my product will look great in 5 years time as we always make sure there are more than enough aggregates under our installs and we put in fixings around the perimiter to stop any issues.
Warranty of Works
This brings me on to my final point which relates to the warranty on works. I recently came across a local company who offer a 10 year warranty on their works. Fantastic you must think. They must be really sure on the standard of the works they do to offer this.
No is the answer it’s complete tosh. This company puts in no fixings and certainly no sub-base just a thin layer of fine aggregates and that is it.
They are a new company claiming to be experts. I would suggest to them they open up a warranty hotline to get ready for all the calls claiming the product they laid 6 months ago has a few issues. Good luck with the response I say!
In summary warranties aren’t worth the paper they are written on and the only solid thing you have is the trust of the installer fitting your product. So don’t choose your artificial grass installer based on the length of warranty alone. Instead this is the best way to choose an artificial grass installer. This post details the questions you should be asking your installer and the things you should be looking out for. Good luck!
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