Perfect Grass Ltd Owner of web site for interpretation purposes – (Supplier, seller, we, us).

Contact Details

Registered business address:
Perfect Grass Ltd, 166 Sidcup Hill, Sidcup, Kent, DA14 6JW

These terms and conditions apply to all contracts for the supply of goods and services to you the customer.

These terms and conditions shall be governed by the law of England and therefore be under the jurisdiction of the English courts only.

These terms and condition have been accepted by the purchaser once an order has been made.
There are no rights intended in this policy for any third party.


Online customers must be aged 18 years or over.

By purchasing from Perfect grass Ltd customers are entering a binding contract under UK law and agreeing to our terms and conditions.

We retain the right to refuse to accept an order without an explanation.

Prices quoted on the Perfect Grass Ltd web site are inclusive of VAT on products where VAT is applicable.


Payment is required in full, with funds cleared, prior to any goods being allocated to your order and dispatched.

If a fraudulant transaction has taken place no monies will be returned.

The artificial grass remains the property of Perfect Grass Ltd until it is paid for in full.

Payment of invoice is the responsibility of the person who’s address the work is being carried out at.


The delivery date will be calculated from the date the funds have been cleared, not from the date the order was made.

Delivery dates offered on any transaction are approximate dates only; therefore the supplier shall not be liable for any loss, costs, damages or expenses incurred for any delay of goods or agreed completion date.

If for any reason the seller is unable to reach the demands of a buyer then the seller will attempt to make contact with the buyer where the situation can be explained in order to make a change in the contract.

If a buyer refuses to take delivery of any goods in accordance with the contract, or fails to take action to receive the goods the seller shall be entitled to terminate the contract, without any refund. The seller may recover from the purchaser any loss and additional costs incurred as a result of the refusal or failure.

The seller cannot be held responsible for damage caused during despatch if the purchaser has not:-

  1. Made adequate arrangements to help move the product from the despatch vehicle.
  2. Made arrangements for the receipt of the goods.

Damaged or Faulty Items

All orders will be checked prior to dispatch. In the event of a faulty or damaged item being received please contact us within 3 days of delivery.

There may be a slight difference in specification, texture or colour from different batches, this is not considered to be a fault and therefore no refund will be made.

Cut to size orders can only be returned if found to be faulty, the customer shall be entitled to a replacement of goods or a credit note.

Every reasonable care has been taken to ensure the descriptions of the products are as accurate as possible, however specifications may change. The limitations of colour reproduction and the individual colour settings of your screen may mean a slight variation.


We endeavour to ensure that information provided through this website is accurate; however we accept no liability for any inaccuracies, errors or omissions on the site through technical or other reasons.
We reserve the right at any time and without prior notice to make changes and corrections to the contents and Terms and Conditions on the site.

We do not accept liability for any direct, indirect, special, consequential or other losses or damages whatsoever arising out of access to, or the use of, this site or any information contained in it.

The goods shall be subject to the personal insurance of the buyer once the goods have reached the delivery address.

No party will be made liable for Force Majeure including but not limited to acts of god, war, riot, strikes, lock outs, fires, floods, storm, breakdowns of plants or machinery in these circumstances an extension of the obligations can be approved.

Any notification given by either party must be served by e-mail with confirmation received by a returned e-mail or by post with recorded delivery.

Customer’s obligations

The customer must enable the Supplier to perform its obligations under this Agreement therefore the Customer shall:

Co-operate with the Supplier by Providing the Supplier with any information reasonably required by the Supplier.

Obtain all necessary permissions and consents which may be required before the commencement of the services and The Customer shall be liable to compensate the Supplier for any expenses incurred by the Supplier as a result of the Customer’s failure to comply.

In the event that the Customer or any third party, not being a sub-contractor of the Supplier, shall omit or commit anything which prevents or delays the Supplier from undertaking or complying with any of its obligations under this Agreement, then the Supplier shall notify the Customer as soon as possible and the Supplier shall have no liability in respect of any delay to the completion of any project. If applicable, the timetable for the project will be modified accordingly. The Supplier shall notify the Customer at the same time if it intends to make any claim for additional costs.

It is the responsibility of the buyer to follow exactly all issues relating to the health and safety guidelines of all products supplied be the seller.